Prior to CUCM 7.1.3, the above pop-up message is not available. If you are trying to run reports for any days that are not included in this time period (eg: Jan 3rd or before - or - Jan 5th and later), it'll be unsuccessful because the corresponding data is not available in the database. In the above example, the oldest CDRs are from Jan 4th and the latest CDRs are from Jan 5th. The above information is very useful because you can see the time period that the CDR records cover. The pop-up message provides an overview of the CDR configuration as well high level overview of number of records in CDR database. Starting with CUCM 7.1.3 release, users get a pop-up message when they login to CAR (from Cisco Unified Serviceability, go to Tools > CDR Analysis and Reporting). How to check the current CDR records and CDR configuration It is highly recommended to read the " Understanding CDR (Call Detail Records)" document at the following location to get a good background of CDR operations: This document is applicable to the appliance model of Cisco Unified Communications Manager (i.e. Troubleshoot: Numerous Entries in tbl_billing_error.Troubleshoot: CDR Files not being transfered to billing server.Troubleshoot: Unable to search CDR data / Unable to view CDR records.How to check the current CDR records and CDR configuration.
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